“We moved to Wauwatosa about 4 years ago into an almost 100-year-old house with hot water radiator heat and AC unit in the attic that only cooled the 2nd floor – both systems very different from our previous house. We started by using the HVAC company the previous owners had used but we were not completely satisfied with some of the work they had done. Gross Heating & Air was recommended to us and we have been so pleased with their service!! Not only do they do a great job with seasonal maintenance, but last year we also had them put in a heat pump to replace the AC unit in the attic and Joe was able to figure out how to get AC down to the first floor (especially the kitchen which has made such a difference!). This year Joe helped us again with a plan for replacing and moving our hot water heat boiler and cleaning up a mess of hot water heat pipes in our basement to clear the way for some electrical work. Every technician who has been to our house has been extremely pleasant and professional! We apologize that we do not remember the names of the individuals who worked on the heat pump installation, but they were wonderful as were Randy who has been here a couple of times for maintenance and Mike K, James & Owen who just completed this boiler project in our basement. Thank you all so much – we are so very pleased with the results!!!”